Telus Corp. is set to begin charging customers up to $25 when they switch to a new SIM card, but the company insists the fee doesn’t violate new rules that ban activation charges.
In a memo distributed to employees late Monday afternoon, Telus says it will be introducing a $15 SIM purchase fee for all new activations across its channels, except web purchases.
The one-time, $15 charge, which takes effect Thursday, cannot be waived, the memo says. Customers would see it on their first bill, both for physical or eSIM purchases.
The memo tells staff not to encourage customers to call in to have SIM cards refunded or credited “for any circumstance.”…