WestJet has been instructed by B.C.’s Civil Resolution Tribunal to issue a full refund to a family for their diverted flight, and to compensate them for any associated costs incurred.
The family of three was travelling from Hawaii to Vancouver in April 2023 when their aircraft was redirected to Victoria due to smoke from a volcano, the tribunal said in its Sept. 17 decision.
The complainants said WestJet agreed to refund their flight costs but then refused to honour the agreement. They also claimed WestJet had agreed to cover their expenses for hotel accommodations, travel, and meals incurred due to the flight alteration, yet only a portion of these costs was reimbursed….