Complaints about phone, internet and television services jumped 38 percent in the 2023-24 reporting year, says the watchdog that handles grievances about Canadian telecommunications providers.
The annual study by the Commission for Complaints for Telecom-television Services said it handled a record 20,147 complaints from customers between Aug. 1, 2023 and July 31, 2024. It said it was able to resolve 88 percent of them.
Consumers’ most common gripe had to do with billing issues, up 47 percent from the previous year, including unexpected charges, surprise price increases, or failure by carriers to provide promised credits or refunds.
“The bill is where the rubber meets the road,” said CCTS commissioner and CEO Howard Maker, cautioning that “bills change all the time.”…