A B.C. Supreme Court judge has temporarily ordered WestJet to stop telling passengers that hotel and meal reimbursements for flight delays or cancellations are capped at a fixed amount.
The ruling follows a lawsuit filed last year by advocacy group Air Passenger Rights, which claims WestJet engaged in “deceptive” practices by stating on its website that hotel and meal reimbursements have fixed limits. The group argues legislation requires airlines to assess each reimbursement claim individually, rather than applying a set amount.
Justice John Gibb-Carsley on Jan. 31 approved the application from Air Passenger Rights to issue a temporary court order prohibiting WestJet from telling customers or posting information indicating reimbursement claims are subject to certain limits….