The Social Security Administration (SSA) has announced the implementation of enhanced fraud prevention tools that will enable the agency to handle claims filed over the telephone.
The new system will launch on April 14 and should be capable of handling all claims, the agency said in an April 12 press release.
The new technology deployed by the SSA helps in analyzing patterns and anomalies in an individual’s account when assessing phone-based claims. If irregularities are detected, the claimant will be asked to physically visit the SSA office for verification.
“We are modernizing how we serve the public—enhancing both security and accessibility,” said Leland Dudek, acting commissioner of Social Security….