Telus Corp. was the most complained-about telecommunications service provider in Canada in the past year, according to a new report from the Commission for Complaints for Telecom-television Services (CCTS).
In the mid-year report released April 30, Telus took first place from Rogers Communications, who held first place for most complaints for the past two years after taking the spot from Bell Canada.
CCTS dealt with 11,909 complaints from telecom service provider customers between Aug. 1, 2024, and Jan. 31, 2025, which it said was a 12 percent increase in complaints compared to the previous year.
Telus, Rogers, Bell, Shaw, and Fido were the top five complained-about telecom service providers and made up 72 percent of all complaints received by CCTS….