Secretary of state responsible for the Canada Revenue Agency (CRA) says the agency has “hit rock bottom” and its service levels are “completely unacceptable.”
“We’ve hit rock bottom. It can’t get much worse than it is now,” Secretary of State for the CRA and Financial Institutions Wayne Long said during an interview on CTV’s Power Play with Vassy Kapelos aired Sept.8.
Last week, Finance Minister François-Philippe Champagne and Long sent a letter the CRA directing the agency to implement a 100-day action plan to address its call centres’ service delays. Champagne said it has become “increasingly apparent” that the CRA is not meeting Canadians’ standard for service….