Retail customers are becoming impatient with waiting in a retail store for locked-up products to be opened, according to several recent surveys that show this practice, put in place to combat theft, may actually be driving customers to other stores or online.
One study from market intelligence firm Numerator says a little less than half of shoppers have the patience anymore to stick around and wait for a store clerk to retrieve a shelf-locked product. It also shows that many frustrated customers instead choose to make their purchase online (19 percent), go to another store or give up on the purchase altogether (27 percent)….