A widespread service disruption impacting Bell Canada customers was caused by a technical issue and has now been fixed, the company says.
More than 138,000 customers reported problems accessing Bell Canada landline and mobile services as of 9:30 a.m. on May 21, according to Downdetector. The connection issues primarily impacted customers in Ontario and Quebec.
“Bell conducted an update that impacted some of our routers,” company spokesperson Tianna Goguen told The Epoch Times in an email. “We rolled back the update to quickly restore services.”
Goguen said the disruption was caused by a technical issue and the company has ruled out any cybersecurity threats. The company also said that its network teams are conducting a “full review” to avoid similar situations….