The use of artificial intelligence (AI) tools in workplaces is resulting in lower productivity due to employees using them to create substandard output, according to a Sept. 22 analysis published in the Harvard Business Review.
“A confusing contradiction is unfolding in companies embracing generative AI tools: while workers are largely following mandates to embrace the technology, few are seeing it create real value,” the report said.
The analysis, conducted by researchers from Stanford Social Media Lab and behavioral research lab BetterUp, identified a possible reason why this was happening.
Employees were using the AI tools to create “low-effort, passable looking work” that ended up generating more work for other employees….