Instacart, North America’s leading online grocery platform, has agreed to pay $60 million in consumer refunds as part of its lawsuit settlement with the Federal Trade Commission (FTC).
In its Dec. 18 announcement, the FTC said the lawsuit was based on allegations that Instacart engaged in consumer fraud consisting of misleading advertising and other deceptive practices that “harmed shoppers and raised the cost of grocery shopping for Americans.”
In addition to the settlement payments, Instacart will be required to stop all deceptive practices under a proposed FTC order. Those consumers who were charged for Instacart without their express informed consent will also be receiving refunds….