A sweeping new ban on fees associated with Canadian phone and internet plans takes effect on June 12, allowing consumers to change providers or modify their plans without facing additional fees.
The Canadian Radio-television and Telecommunications Commission (CRTC) announced in March its plan to prevent companies from charging customers when they cancel, change, or activate cellphone or internet plans.
Activation fees have traditionally fluctuated between $30 and $80, discouraging Canadians who wanted to capitalize on competitive offers, the CRTC said.
The CRTC characterized the new rules, outlined in the Consumer Protections Action Plan, as an effort to make it easier for Canadians to find less expensive cellphone and internet plans, without fear of incurring extra fees that could undermine their potential savings….