An Ontario Superior Court judge has struck down a rule that blocks travellers from sharing the outcome of passenger complaints made to the country’s transport regulator.
The ruling Wednesday found that regulations barring travellers from disclosing the result of complaints on matters ranging from accessible travel to compensation for a cancelled flight violate Canadians’ Charter right to freedom of expression.
The Canadian Transportation Agency’s complaint resolution process, in place since 2023, had prevented consumers and airlines from publicly disclosing such information unless both parties agreed to waive confidentiality.
Canada’s biggest airlines—including Air Canada, WestJet, Air Transat, Jazz Aviation and the industry group that represents them—had opposed the court challenge….