Ottawa is introducing a “30 days or free” guarantee for Canadian passport and travel document processing effective April 1.
Immigration Minister Lena Metlege Diab announced the new policy in a March 31 press release.
“If processing exceeds 30 business days, refunds will be issued automatically,” the statement said.
Processing time begins when a complete application is received by the Government of Canada Passport Program and ends when the passport or travel document is printed and verified, but does not include mailing time, the government said.
A complete application includes a filled-out form, all required documents, such as a passport photo, and the full payment of fees….