Commentary
For years, Canadians have been warned about their country’s declining labour productivity. According to the Bank of Canada, it’s a “break the glass emergency” that requires immediate attention. But what about our other productivity crisis—the one of personal, rather than national, proportions?
Modern life has become full of tiny frustrations and complications that steal our attention and creativity a few minutes at a time, leaving us all less productive.
Consider online bill payment. Originally a simple and time-saving process, it now can’t begin without a series of verification hassles such as two-factor (soon to be multi-factor!) authentication, CAPTCHA tests, and other mandatory online security procedures….