An early look into how Canada’s new grocery code of conduct is faring finds there’s hesitation among suppliers and retailers to bring up concerns about their counterparts, for fear it could strain their business relationships.
Suppliers weren’t the only ones reluctant to raise issues with major grocers. Independent retailers also held back on raising concerns with their suppliers, the Office of the Grocery Sector Code of Conduct’s report showed.
A snapshot of the first five months of the code’s implementation also found that some members had misconceptions about the role of the office in resolving issues….