Commentary
Suppose you’re unhappy with your local grocery store. The items you want are never available, checkout lines move slowly, food prices are high, and the store manager never takes your concerns seriously. There’s a good chance you would take your business elsewhere. No one wants to shop in a store with limited options, unreasonable prices, and unresponsive staff.
Now imagine the provincial government passes a law requiring all grocery stores to hire “customer satisfaction officers” whose sole purpose is to respond to customer complaints. Would this be enough to win back your support? Probably not, because creating an extra bureaucratic position doesn’t resolve the store’s underlying issues. Increasing the number of employees at a failing grocery store won’t turn things around if everything else remains the same. More fundamental changes are needed….